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If you change your mind or make a wrong selection, you may be entitled to a refund under our change of mind returns policy. 

  • Items must be returned within 30 days of receiving your order for money back guarantee.

  • Items must have all tags attached.

  • Any returns must be made at your own costs

  • A confirmation email will be sent as soon as your replacement has been shipped.

  • We only accept returns and exchanges if we have first been notified by email and you have received a reply.

To start your returns, simply :


  • In the Subject, state your Order Number 

  • Tell us your reason for the return 

  • Send through proof of postage for tracking


Email for the returns address information.
10TG are not accountable for the loss of products being returned; therefore, we recommend using Registered Australia Post or Registered International Post when returning items and holding onto your tracking number.

Returns / Exchange: Shipping Information
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